SALES AND PURCHASE POLICY
At BAHIAH, we are committed to delivering a refined and complete shopping experience defined by exceptional quality and meticulous craftsmanship. We kindly encourage our valued customers to review the following policy before placing an order.
First: Order Processing Time
- Orders are processed within 1 to 4 business weeks.
- This timeframe does not include shipping and delivery duration.
Second: Shipping & Delivery
- Once the order is completed, it is handed over to the designated shipping carrier.
- Delivery time is then fully subject to the carrier’s schedule and policies.
- Bahiah is not responsible for any delays caused by the shipping company or external circumstances.
Third: Order Execution & Quality
- Each piece is carefully crafted to meet the highest quality standards.
- Customers are notified once their order has been completed and dispatched.
- We ensure that every item is delivered as designed, with full attention to detail and quality.
Fourth: Exchange & Return Policy
- Exchanges and returns are only accepted in the case of a manufacturing defect.
- Any issue must be reported within 24 hours of receiving the order.
- The warranty does not cover damage caused by misuse or improper handling.
- Approved refunds (if applicable) are processed within 1 to 21 business days.
Thank you for choosing BAHIAH. We are dedicated to ensuring your experience is as refined as the pieces you receive — from the moment of order to final delivery.